Contact Us

Contact Us

We're here to help! Happy Trails Pet Co is committed to providing excellent customer service to all pet owners. Whether you have questions about our products, need assistance with an order, or just want to share feedback, we'd love to hear from you.

Customer Service Hours

Our customer service team is available to assist you during the following hours (Mountain Time):

  • Monday - Friday: 9:00 AM - 6:00 PM MST
  • Saturday: 10:00 AM - 4:00 PM MST
  • Sunday: Closed

How to Reach Us

Email: For general inquiries, product questions, or order support, please email us. We typically respond within 24-48 hours during business days.

Contact Form: You can also reach us through the contact form on our website. Please provide as much detail as possible so we can assist you quickly.

What We Can Help With

  • Product information and recommendations
  • Order status and tracking
  • Returns and exchanges
  • Shipping questions
  • Product availability
  • Account assistance
  • General pet care questions related to our products

Order Inquiries

If you're contacting us about an existing order, please include your order number and the email address used for the purchase. This helps us locate your order quickly and provide faster assistance.

Returns and Exchanges

For information about returns and exchanges, please review our Return Policy. If you need to initiate a return, contact us with your order details and we'll guide you through the process.

Product Safety Concerns

If you have concerns about product safety or quality, please contact us immediately with details about the product and issue. Your pet's safety is our top priority.

Wholesale and Partnership Inquiries

Interested in carrying Happy Trails Pet Co products or exploring partnership opportunities? Please reach out with details about your business and we'll be in touch.

Feedback and Suggestions

We value your feedback! Let us know about your experience with our products and service. Your input helps us improve and serve the pet community better.

Response Time

We strive to respond to all inquiries within 24-48 hours during business days. During peak seasons or holidays, response times may be slightly longer. We appreciate your patience!

Mailing Address:
Happy Trails Pet Co
[Your Business Address]
[City, State ZIP]

Thank you for choosing Happy Trails Pet Co. We look forward to helping you and your furry friends!